Here you will find the most commonly asked questions asked of us at Just My Style, where we hope you can find your answers. If you still cant find your answer contact us at info@justmystyle.com.au or use the contact page.

How does the dress rental work?

The rental period starts on the rental start date that you selected while ordering the dress. It is best to order the dress for the Thursday or Friday if you plan to wear the dress on the weekend to make sure everything is all right. The rental period ends either 4 or 8 days later (depending on the duration you selected), when you post the dress back in the satchel provided.

What if my dress doesn’t fit?

If your designer dress arrives and isn’t a perfect fit then you can contact us via email (info@justmystyle.com.au) or phone (0401 196 081) to organise an alternative style or size otherwise we can issue you with a credit note for a future rental. We will send you a credit note once the dress is returned unworn with all tags intact.

What if I accidently damage the dress?

We understand that some wear and tear may be inevitable and accidents do happen. If the dress is fixable we will charge you the cost of repair. If the item is damaged beyond repair, the fee is the retail price of the item and we then send you the dress to enjoy as you take on full ownership.

How do I return my dress?

Returning your dress is quick and easy. Simply place it in the prepaid return satchel provided and drop it at your nearest Post Office or yellow Express Postal Box. We recommend returning your dress across the counter at an Australia Post Office as it will be immediately scanned as proof of lodgement. If the dress is returned via the yellow Australia Post boxes then you assume all responsibility until the first scan by Australia Post is made.

How long will it take for my dress to be delivered?

We aim for the dress to be delivered on the day you specified in the order. For orders within a short time frame the estimated standard delivery time is 1-2 business days - depending on your location & the time you submitted your order. If your order is placed before 11am (Canberra time), we will dispatch it on the same day, but if not, we will dispatch it the next working day. If you place an order on a weekend or public holiday, then the order will be processed during business hours on the next business day.

Do you deliver Australia wide?

Yes we do, however delivery is dependent on the Australia Post Express Post service so deliveries made outside their guaranteed areas may be delayed.

Can I book dresses in advance?

You can book your dress up to 6 months in advance. We recommend you reserve your dress 1 – 2 days before your event to avoid any last-minute panics and to make sure everything’s perfect. Once your requested delivery date has been confirmed, we will send you a confirmation email.

What if I need my dress today?

We offer same day pick up from our location in Canberra to save time on postal services. Please contact us on 0401 196 081 to arrange a time.

Do I need to dry clean the dresses before returning it?

No, we take care of the dry cleaning for you. Simply place your dress into the pre-paid package and drop it at your local Post Office or yellow Express Postal Box.

Can I try on before I hire?

Yes! We offer appointments at our location in Canberra ACT for try on services. Once you are happy with your dress we can arrange the booking order for you. Please contact us on info@justmystyle.com.au or 0401 196 081.

How much does delivery cost?

We charge $15 on checkout for Express Post delivery.